Delivery Information
UK Mainland delivery on all orders under £50.00 is charged at £6.95.
UK Mainland delivery on all orders over £50.00 is FREE OF CHARGE.
Due to charges levied by our delivery agent DPD, the following postal codes are classed as Scottish Highlands & UK Offshore and have additional charges:
AB30-38, AB44-56, FK17-99, G83, IV1-28- IV30-32, IV33-39, IV40-51, IV52-54, IV55-56, IV63, KW1-14, KW15-17, KA27-28, PA20, PA21-23, PA30, PA32-34, PA34-40, PH18-26, PA41-49, PA60-78, PH30, PH31-41, PH42-44, PH49-50, HS1-9, ZE1-3, Northern Ireland, Channel Islands, Isle of Man & Scilly Islands.
Delivery to any of the above postal codes/areas is charged at £15.00 (2 day service).
All delivery prices quoted are excluding vat.
In most cases order's for in-stock items placed before 1.00pm will be dispatched the same working day, you can then expect to receive your order the next working day. If you place your order on a Friday after 1.00pm it will be delivered the following Tuesday. This applies to UK Mainland deliveries only.
Once your order has been dispatched we will email you a consignment tracking number, you will then be able to track your order online by visiting the DPD website (www.dpd.co.uk). If you also provide a valid email address or mobile phone number then DPD will contact you in advance by email or text advising you of the parcel delivery date and a 1hr time slot for delivery.
Refusing a delivery once the goods have left - Please note, if you refuse the delivery of goods from our chosen courier once they have been sent to you, we reserve the right to bill you for both the cost of sending the item(s) to you AND the cost of returning the item(s) to us. If you refuse an order without instructions from ourselves to do so, and it becomes lost in transit, we will not refund the value of the goods. All liability for the goods will have passed to the person who refused the delivery. Any losses, or damage that occurs to any lost parcels, will be the responsibility of the person who ordered the goods.
Delivery was attempted but you were out at the time – If goods are returned to us due to you not being available at the time the delivery was attempted, then we reserve the right to charge you for the return of these goods back to us & a re-delivery charge if required. We will deduct the original delivery charge AND return charge from any refund that is provided. Please note, we usually make at least 2 attempts to deliver your goods to you, and our couriers will always leave a card for you to contact them on if you are not in. If no contact is made with our couriers about a missed delivery, then the goods will be returned to us forthwith.
Timed delivery services before 10.30 & 12.00 are also available on request (Monday - Saturday) by calling our sales team on 0121 552 8400 (a surcharge will apply for this service).
Betco Fasteners only sells and delivers to UK based customers.